How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Trulyflights Restoration to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens afterward. It is a general template and is not legal advice.

Topics We Want to Hear About

You can write to us about:

• How your call or contact with Trulyflights Restoration went
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, prices, work and customer service. If you have trouble with work done in your home, the usual first step is to raise it with the provider directly and keep a written record.

Please still let us know. Feedback about providers helps keep our network honest, and a provider that repeatedly falls short of what we expect may be removed from it. Note that Trulyflights Restoration cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Us Your Complaint

Email contact@trulyflights.garden and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

After You Write

We will acknowledge your complaint by email, usually within a few business days. We will look into what happened, which may mean contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Unhappy?

If our answer does not satisfy you, reply and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For problems with licensed contractors, your state's contractor licensing board may be able to help too.

Contact

Email: contact@trulyflights.garden